Maxclean Cancellation Policy

We take pleasure in keeping strong communication with our clients at Maxclean Cleaning, thus the majority of our communication is done in writing for your reference and peace of mind.

If you make a one-time appointment with us, your registration is confirmed once you receive a confirmation email from us. If you have a regular, ongoing schedule with us (for example, a weekly or fortnightly clean), your appointment is automatically confirmed for the same day.

We strongly advise you to contact us directly regarding cancellations rather than telling your cleaners because our cleaning team does not plan the schedules or have access to our booking schedule. We confirm all cancellations in writing, either via message or email, for your sense of security.

Note:

In case of any cancellation from the client-side complete payment has to be settled by the client.

In case of any cancellation from our end, a refund will be provided.

Lock-outs

If we arrive for a scheduled booking but are unable to gain access to the property, for example, if you forget to leave a key for us or if no one is home as scheduled, we will always try to contact you first to see if there is another way we can gain access or if someone can return to the property to let us in. Any time we just had to wait for access is billed as part of the clean.

To avoid either of these scenarios, we recommend that all clients save the date(s) of their reservations in their calendars and set up a reminder system to provide us with adequate notice if an upcoming clean needs to be cancelled or postponed. If you’re unsure when your next booked appointment is, please call us and we’ll confirm it with you.

Please do not hesitate to contact us if you have any queries regarding our cancellation policy.